Konstruksi Model Tata Kelola Persuratan Digital dalam Mewujudkan Efektivitas Administrasi pada Dinas Komunikasi, Informatika, Statistik dan Persandian Kabupaten Gowa

Nasir Nasir

doi:10.55606/sscj-amik.v4i3.6179

Authors

Nasir Nasir Universitas Negeri Makassar

DOI:

https://doi.org/10.55606/sscj-amik.v4i3.6179

Keywords:

Administrative Effectiveness, Bureaucratic Reform, Digital Correspondence Governance, E-Government, Government Administration

Abstract

The development of information technology has encouraged the transformation of government administration toward digital-based governance, including correspondence management systems. Digital correspondence governance plays an important role in improving administrative effectiveness, bureaucratic efficiency, and the quality of public services. However, the implementation of digital correspondence systems in local government institutions still faces several challenges, including limited system integration, inadequate human resource capacity, and unstandardized electronic archive management. This study aims to analyze and construct a digital correspondence governance model in realizing administrative effectiveness at Dinas Komunikasi, Informatika, Statistik dan Persandian Kabupaten Gowa. This study employed a qualitative approach with a descriptive research type. Data collection techniques were conducted through observation, in-depth interviews, and documentation. Research informants were selected using purposive sampling techniques, while data analysis employed the interactive model of Miles, Huberman, and Saldaña through data condensation, data display, and conclusion drawing. The results indicate that the implementation of digital correspondence governance has improved the speed of document disposition, administrative efficiency, accessibility of documents, and organizational work coordination. However, the implementation has not been fully optimal due to constraints in system integration, human resource capacity, and digital archive management. This study produced a digital correspondence governance model emphasizing the strengthening of information technology, enhancement of employee competence, integration of administrative systems, and development of a digital work culture. It is recommended that government institutions strengthen the integration of digital correspondence systems, improve employee competencies, and establish sustainable electronic archive management standards.

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